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Business Travel Consultant with German

Carlson Wagonlit Travel
14 Feb 2018

Business Travel Consultant with German, Seville

In the context of our Global Service Center (GSC) growth, we are hiring business travel counselors with German in Seville!
Your mission as CWT Travel Counselor is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

You delight the traveler:

  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Connect with the caller to build trust and credibility even if the person is unknown
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

    You build CWT’s commercial value:

  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change

    You strengthen the CWT brand:

  • Represent the CWT brand in how you work on a day-to-day basis
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special

Requirements:

  • German fluent: written and verbal
  • Spanish and English nice to have
  • Experience in travel industry would be a big plus!
  • Knowledge of GDS (nice to have)
  • Excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Problem solver
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements