Marketing & host internship, Hotel Sa Torre Mallorca

Marketing & Community Management:

• Providing support in answering comments on Tripadvisor, Holiday Check and other client review webpages.
• Providing support in client quality reviews on web page.
• Proactively communicating issues, opportunities, and insights to improve performance.
• Creating, designing and translating publicity campaigns, promotions, hotel descriptions and newsletters.
• Searching contents in OTAS in order to keep our online content updated

Host:

• Make an excellent reception at the Restaurant.
• Attend and manage reservations and phone calls.
• Accompany guests to the table, being proactive with table service.
• Interact with the guest in order to have feedback of their stay.
• Be aware of customer satisfaction by intercommunicating with departments such as reception, kitchen, conventions, etc…
• Carry out and follow service protocols, standards and department procedure.