+34-931-415-199
htl@htlinternationalschool.com

Marketing & host internship

Hotel Sa Torre Mallorca
11 Feb 2019

Marketing & host internship, Hotel Sa Torre Mallorca

Marketing & Community Management:

  • Providing support in answering comments on Tripadvisor, Holiday Check and other client review webpages.
  • Providing support in client quality reviews on web page.
  • Proactively communicating issues, opportunities, and insights to improve performance.
  • Creating, designing and translating publicity campaigns, promotions, hotel descriptions and newsletters.
  • Searching contents in OTAS in order to keep our online content updated

Host:

  • Make an excellent reception at the Restaurant.
  • Attend and manage reservations and phone calls.
  • Accompany guests to the table, being proactive with table service.
  • Interact with the guest in order to have feedback of their stay.
  • Be aware of customer satisfaction by intercommunicating with departments such as reception, kitchen, conventions, etc…
  • Carry out and follow service protocols, standards and department procedure.

Studies in business management, hospitality and tourism in Barcelona, Valencia and Madrid