Customer Success Internship, Hosco

4 Mar 2019

Customer Success Internship, Barcelona

Hosco’s mission is to empower the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry.

Internship description
Partners and members’ happiness is everything at Hosco. That is why our Customer Relationship Management (CRM) team is looking for a motivated young talent to join them as Customer Success Intern!

Where: Sunny Barcelona
Duration: 6 months
Start date: as soon as possible
Compensation: 330€ per month
Are you a Customer Success kind of person? Let’s check it out!
✓ You are genuinely excited to help others.
✓ You are patient and empathetic.
✓ You love to talk and are passionately communicative.
✓ You can put yourself in someone else’s shoes and advocate for them when necessary.
✓ Problem-solving comes naturally to you.
✓ You are curious and investigate if you don’t have enough information to fix an issue.

If it sounds like you, then you should most definitely apply to this role!

The position will require you to:

  • Handle incoming customer feedback – positive or negative – through the different communication channels Hosco has.
  • Provide product/services information and find the right solution for any issue our members might face.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Propose improvements to the different teams at Hosco from feedback gathered.
  • Manage and review all new profiles requests on the platform.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage Hosco members. There are no creative limits, and we are open to try new approaches to make each member a Hosco lover.
  • Participate in other related projects to support the CRM team.
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