Customer Care Assistant

PROFILE

• English speaker with fluent writing/spoken ( advanced level), Spanish advanced written/spoken.
• Good knowledge of Barcelona city in order to help customers with orientation and recommendations
• Sociable
• Confident
• Creative
• Very polite & presentable
• Very efficient and organized
• Excellent administration and computer skills

DUTIES

• Information services and concierge for captains, crew, managers and visiting workers
• Receive and resolve all customers’ requests
• Organizing project support services such as accommodation and rental cars
• Keeping customers update with social and cultural events in the area
• Organizing and hosting social activities and events
• Coordinate, design and execute along with the communication department events campaigns
• Analyzed all customers feedbacks to improve the customer care department services offered and the customer satisfaction
• Control of the department invoicing and accounting
• Available to occasionally work on week day evening and Saturdays