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Guest Relations - Reception internship

Marbella, Spain
12 Sep 2019

Guest Relations – Reception internship, Marbella, Spain

Our collaborator is a luxury rental accommodation in Marbella. Considering it one of the top sunny destinations in Spain, the company believes a great rental should take back to genuine customer service, high-end properties and real locals living next door.

We are looking for a warm welcome, a happy smile, a positive attitude, a pro-active person who is passionate about delivering excellence in guest service.

If you are looking for a unique opportunity to develop your professional skills in hospitality, then this company is your best option.

Responsibilities

  • In charge of the guest relation since a reservation is confirmed until the departure.
  • Send guests pre-arrival information and assist them with any need/doubts they may have via email, telephone, and WhatsApp.
  • Coordinate check-ins at our office or in the house and make sure all information is well delivered and explained.
  • In communication with housekeeping/maintenance to control those properties are clean/well prepared when the new guests are coming.
  • In charge of keys collection and track the keys report guaranteeing all keys are controlled.
  • Follow up daily calls and emails. Provide an answer within 24 hours.
  • Responsible for the closing cashier
  • Being knowledgeable of information on the properties and surrounding areas

Requirements

  • Related studies or previous experience in the hospitality and tourism industry
  • High level of English. Spanish intermediate.
  • Other languages as an asset
  • Strong communication skill, pro-active, customer service oriented
  • Driving license is essential (for our scooter)
  • Professional appearance and manner
  • Minimum 3 months internship

Internship benefits
500 € gross per month

Internship hours
40 hours per week changing schedules

Location
Puerto Banús, Marbella

Studies in business management, hospitality and tourism in Barcelona, Valencia and Madrid