Customer Support Internship, Barcelona

About us:
Parkimeter is a leading start-up in the mobility sector located in Barcelona, with business being developed in several European countries and growing year by year. We belong to the EasyPark group, a world leader and award-winning app that has been helping to build smarter, more liveable cities – one parking spot at a time. We use technology to break barriers and to help improve the urban experience, saving our customers time and money and making urban life easier.

Requirements:

• Good communication skills.
• Vision of the customer as the center of all processes.
• Vocation for service and ability to empathize with customers.
• Languages: Spanish and English minimum. Catalan, French or Italian would be an asset.

Functions:

• Customer service through any of Parkimeter’s channels: telephone, e-mail, Google Play, Facebook and Twitter.
• Attention and management of doubts, complaints and incidents.
• Contact with car parks in Spain, Portugal, France and Italy to solve possible incidences.
• You will work with the company’s systems (ticketing, operational back office, e-mail…).

What we offer:

• Paid internship
• Internship period: 6 months
• Starting date: January
• Full time 5 days a week covering weekends (Wednesday to Sunday, Thursday to Monday, etc.).
• Possibility to work remotely. On-site training process.