GUEST RELATIONS TRAINEE, PYLOS, GREECE

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort, and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award-winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

As a Guest Relations Agent Trainee at Costa Navarino, you will ensure a seamless arrival process and greet guests in a warm and welcoming manner. Also, you will provide memorable first and last impressions and personalized services, escort guests to the rooms, manage all guest complaints during their stay and prioritize guest satisfaction. In addition to this, you will arrange amenities for special occasions, create WOW moments and promote all resort facilities in an efficient manner.

Responsibilities

• Welcome/farewell guests. Provide guests with all necessary information regarding the Resort and provide accurate information about local attractions and services.
• Check VIP status of each reservation. Escort guests to the rooms.
• Assisting in making the necessary arrangements for guest celebrations, creating WOW moments.
• Liaise with other departments to inform/ follow up regarding any guest problems and/or complaints.
• Preparing the welcome and departure letters for the guests.
• Prepare list of VIPs and send to main gate, also placing an alert in OPERA to greet them accordingly.
• Perform morning rounds at breakfast areas, greeting the guests and assist in case of special requests.
• Actively promote the online reputation of the hotel by encouraging guests to post reviews on social media.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements
• Associate degree (IEK) or two years technical certificate
• Ability to deliver memorable services
• Work under pressure and under supervision
• Ability to learn hotel systems & other software programs (computer skills)
• Develop effective working relationships with internal and external stakeholders
• Ability to speak, write and converse fluently in Greek and English
• Great communication and customer service skills
• Ability to maintain / adhere to company Brand standards, policies and SOPs
• Flexibility / Adaptability / Email etiquette

Benefits
• Competitive compensation package
• 300€ flight reimbursement
• Οn going training opportunities
• Accommodation in the vicinity of Navarino Dunes
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies