F&B Assistant Manager / Sr. Supervisor, Saudi Arabia - HTL International School in Barcelona, Spain
+34-931-415-199
htl@htlinternationalschool.com

F&B Assistant Manager / Sr. Supervisor

Saudi Arabia
20 Dec 2022

F&B Assistant Manager / Sr. Supervisor, Saudi Arabia

Luxe Talent is an International Recruitment and personnel training consultancy based in Barcelona, Madrid, Paris, Milan & Munich.

We have been specialized for 13 years in:

• Retail
• FMCG
• Electronics
• Food & Beverage
• Fashion
• Automotive
• Luxury

Since our creation in 2009, we have worked with leading brands in Europe in order to generate a positive impact on all our clients, as well as on the lives of the people we interview and place.

For this reason, we have a highly specialized multicultural team, who follows the line of our core values: Commitment, Behavior ethics & Empathy.

From Luxe Talent, International Recruitment and Training Consultancy specialized in Fashion, Luxury, Retail, and FMCG, we are looking for an F&B Team Leader specialized for one of our clients in Saudi Arabia.

The employer will take care of the full package:

• Live in – all expenses paid or Live out with housing allowance
• High tax-free salary – depending on experience
• Medical Insurance
• Flight allowance SAR15,000 PA
• 12-month renewable contract
• 2 months vacation PA.

Responsibilities:

• Ensuring that HACCP and other local regulations are adhered to ensure the highest food hygiene standards.
• Communicate with your team and inter-department, to ensure that all guest requests are delivered quickly and flawlessly.
• Setup and flow of all service areas, dining rooms, pantries
• Fully aware of the Room Service and all menu items. Able to answer questions on menu selections, and communicate with the kitchen regarding menu questions and product availability.
• Fully responsible for ensuring the team knows how to conduct themselves around the guests, answer all questions fluently and professionally
• Trains, empowers, and guides the Senior Butlers to create a seamless transition between shift handovers
• Keeps concerned departments informed about the owner’s food preferences, updating the guest preferences
• Organize the service of food and beverages: arrange table setting, room service, and welcome drinks at any time the guests are welcomed in the residence.
• Ensures all staff has an impeccable eye for detail.
• Ensures all areas are cleaned and maintained. All dining areas are returned to pristine condition after service, including returning all decorative ornaments are perfectly aligned where they were meant to be after service
• Follows all the owner needs are completed to total satisfaction and has
a reporting system for recall if needed
• Follows each request through to completion, to total satisfaction, and has
a reporting system for recall if needed
• Provide constant availing butler service, performing all owner duties with a sense of priority and dedication, serving in a calm, discrete and courteous manner, and respecting timing standards.
• Takes notes of all the information, updates, and instruction and gives proper handover before signing off from the shift.
• Responsible for all items and resources available in the Butler service
• Helps monitor the stock inventory and follow up on pending issues with the tracking system and store requisition forms.
• Coach, mentor, guide, and train staff. Manage all human resource matters for the department
• Inventory and control of all assets, service ware, equipment, consumables
• Ensure all food and beverage equipment is serviced and maintained
• Understands and strictly adheres to the Rules & Regulations of the Company and the policy on Fire, Hygiene, Health and Safety.
• To attend and contribute to all meetings, Departmental and training as scheduled, and other related activities.
• Carries out any other reasonable duties and responsibilities as assigned out of the list.
• Fully understands the different types of services offered and can train
subordinates in: Silver Service, American, Family Service Buffet, Silver Service Buffet, Drinks Service.

• Build and nurture team morale
• Oversee and co-ordinate shifts
• Delegate tasks and duties to effectively and efficiently complete with minimal disturbance to guests
• Ability to work unsupervised
• Ability to work in a large team
• Ability to take direction
• Ensure all new staff members are on-boarded to the HR standard
• Develop and implement training sessions for team to upskill
• Participate in continuous individual training and upskilling of team
• Actively participate in all training provided by the company
• Performance Management of the team
• Follow instructions given by F&B Management or HOD team
• Lead multiple services
• Co-ordinate BOH operations
• Monthly inventory and stock take an assessment
• Purchasing of food and beverage stock ensuring Par levels are met
• Knowledge of the menu
• Ensure that all team members are aware of any updates to the menu including missing products
• Ensure the DV system is up to date and all systems are in good working order
• Ensure all service calls are responded to in a timely manner
• Ensure all guests requests are fulfilled immediately; if they cannot be filled, ensure an alternative or time frame is given
• Quality control checking of food, and beverage in all areas of the estate
• Documenting of movements, timings, preferences
• Care and Storage of silver, crystal and china
• Organization of different service events e.g. American, Family, Buffet, Silver, Drinks
• Ensure all Health and Hygiene Practices are followed at all times
• Updating of family and guest preferences
• Effectively communicate within the department
• Effectively communicate with the culinary team
• Effectively communicate with internal departments
• Open communication with department heads
• Build and maintain rapport with partnering in-house teams
• Ensure all pantry and service areas utilized by F&B adhere to the Health and Safety Guidelines
• Ensure all areas including but not limited to dining, lounging, reception, pool, outdoor, bedroom, and office areas of the estate are presentable and up to HR standards at all times
• Respect all cultural aspects of the family and estate
• Ensure you are flexible and can adapt to all situations
• Provide informative handover to the next shift
• Provide informative handover to management where applicable
• Follow all opening and closing procedures
• Follow all procedures implemented by HR
• Provide constant availing butler service, performing all owner duties with a sense of priority and dedication, serving in a calm, discrete and courteous manner, respecting timing standards

Requirements:

• In order to be considered for this role you will possess an internationally
recognized management qualification in Hotel or Business
Management (Preferred)
• Proficiency in working with MS office – word, excel, outlook.
• Minimum 5 years experience at a similar level at a 5-star or full-service hotel.
• Minimum 5 years experience in F&B Service: high-standard Restaurant or Room Service 5-star Hotel.
• It is advantageous if you have experience working in the Middle East.
• You should have experience working with and managing large teams, have strong leadership skills, and be fluent in English (spoken and written)
• Must have advanced knowledge of all types of service including Formal and informal settings.
• Advanced knowledge of fine dining, exotic ingredients, and international cuisine
• Event planning
• Staff Training
• HACCP

• You should be able to demonstrate strong leadership skills with a focus on talent management and succession planning, creativity and innovation in food and beverage concepts and operations, and demonstrable achievements in improving customer satisfaction.
• A knowledge of the finer things in life is paramount to the success of delivering excellence in service, and quality and setting the overall ambiance of the property
• Positive attitude and good communication skills, with excellent grooming
standards, clean, and pleasant.
• Provides a courteous, professional, efficient, flexible, and personalized service at all times, with a commitment to delivering a high level of service.
• Flexibility to respond to a variety of different work situations and ability to work on your own managing a team
• A Team player with a positive attitude, and immaculate regard for personal appearance and hygiene.
• Experience and focus on client faced service side of the role.
• Knowledge and experience with high-end porcelain and silverware, ability to care for and look after items to the highest standards.
• Able to provide a discreet and smooth service for the principal and his Guest at any time, making each experience an unforgettable one.
• Flexible and able to adapt to the fast and ever-changing requests of the principal.
NO Day is ever the same.
• Discretion is paramount at all times. Confident in serving VVIP guest to the highest standard at all times.

• Able to provide and participate in staff training for the wider team and confident in taking the lead.
• Knowledge and interest in worldwide cuisine. Confident in answering questions from guests and the service team.
• Ability to speak English Fluently
• Experience in the high-end restaurant industry, Michelin star exposure.
• Excellent timekeeper and team leader
• Excellent ability to motivate a team