Front Office/Reception and SPA Operations
Front Office/Reception and SPA Operations
Online Course and In-hotel Internship
Apply now- hotels location: Spain (Costa Barcelona, Costa Brava, Canary or Balearic islands) and worldwide
- hotels category: 3*, 4* and 5*
- internship duration: 3-6 months, flexible starting dates
- flexible internship schedules, 40 working hours/week
- internship departments: front office/reception, wellness/spa/gym reception
- accommodation, meals and a monthly stipend are provided by the hotel
- internship attendance certificate and Front Office/Reception/Wellness Center Operations diploma
Front Office/Reception and SPA Operations: Program Details
Requirements
Qualifications
The Program Offers
Program includes
Final Project
- high school/university transcript, any field of studies
- fluent English is a must, preferably in other languages
- mínimum 18 years
- any citizenship
On successfully completing this Professional Program of Study you will:
1. Be awarded the
– Certificate in Front Office/Reception and SPA Operations
2. Have attained an accredited qualification showing you possess competence in professional work activities.
3. Have attained a high-level qualification equated to the International studies framework as a Certificate program or Certificado de Aprovechamiento according to the Spanish National framework.
- online intensive Front Office/Reception and SPA Operation course, duration 4 weeks, flexible starting date
- 3 months in-hotel internship
- free in-hotel accommodation
- free meals
- free uniform
- monthly bonus, 200-400 euros/month
- enrolment fee
- 4-week intensive Online program
- in-hotel placement fee
- accommodation/meals/remuneration during the internship: provided by the hotel
Front Office/Reception and SPA Operations Study Plan:
1. Introduction to Front Office Operations.
a. What is the Front Office?
b. Organizational chart
2. Reception
a. Check-in
b. Check-out
c. Complaint management
3. Concierge and Bell Staff
a. Concierge responsibilities
b. Bell Staff organization and procedures
4. Operator and PBX
a. Duties and Responsibilities
5. Housekeeping and Laundry
a. Organizational Chart
b. Housekeeper’s responsibilities, duties and procedures
c. Laundry procedures
6. Reservations and Yield Management
a. Reservations procedure
b. Yield management
c. Overbooking
d. Rate classification
7. Wellness and Spa Operation
a. Organizational chart
b. Spa organization and procedures
8. Security
a. Duties and responsibilities
b. Lost and Found procedures
9. Customer Service
a. Do´s and don´ts´ in customer service
b. Standards
